Related information: New Business and Enterprise plan FAQ: Pricing, How to switch plan, How to determine the number of tasks
Dear DottedSign user:
Thank you for your continued support of DottedSign. Your trust is essential to our growth and success. To serve your eSignature needs more flexibly and improve the sustainability of our product, we are announcing a major change to our Enterprise plan pricing model. Starting from April 21st, 2025, the Enterprise Plan will no longer limit the number of team members and will be adjusted from the current “per person” pricing model to a “per task” model.
Break Boundaries with Our New Enterprise Plan
- Unlimited team members: No matter the size of your team, you can easily add team members without worrying about the limit.
- Unlimited templates: You can create an unlimited number of templates to design your business documents as you like to meet various business needs and improve work efficiency.
- Unlimited public forms: Unlimited public forms allow you to easily create documents for public signing, saving labor costs and making business operations more convenient.
- No additional fees for API: Depending on the number of tasks in your contract, you can use the API to connect to your company system and initiate signing requests at no extra cost.
Pricing Model for New Enterprise Plan
The new Enterprise plan starts with 100 signature tasks, with the flexibility to increase in increments of 10 or purchase add-on tasks as needed. Discounts are offered based on task quantity tiers. Contact our sales team for a quote.
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Definition of Signature Task: A signature task is counted when a team user (regardless of role) completes an action using the web version, mobile app (Android / iOS), third-party integrations, or API. Task counting varies based on the signing mode, including:
- Completed Self-Signing tasks
- Sent (non-draft) Get Signature tasks, including Bulk Send
- Completed Front Desk Signing tasks
- Completed Public Form tasks, meaning all signers have finished signing
- Note: All tasks are counted as team tasks, which are initiated by any team member whose team status is active.
- Example of Document Task Usage: You have purchased 600 DottedSign tasks per year. During the contract period, you have sent 200 tasks via Get Signature, sent 100 tasks via Bulk Send, and completed 50 tasks via Public Forms. Your total usage would be 350 tasks (200+100+50), and your remaining tasks usage will be 250 tasks (600-350) for the rest of your subscription.
Impact on Current Enterprise Plan Users
- If your contract expires before April 20th, 2026, you can still renew your current Enterprise plan (“per person” model) or switch to the new Enterprise plan (“per task” model).
- Starting from April 21st, 2026, the current Enterprise plan will no longer be available for renewal.
- If your contract expires after April 21st, 2026, the current plan will not renew. Please switch to the new Enterprise plan, or your account will change to the Free Plan. The possible impact is as follows:
- Your team data will be retained, but all related pending documents will not be able to be signed. Please change to the new Enterprise plan to restore your team account.
- If you deactivate your team, all data created during the team period cannot be retained and will be irretrievable.
- The current Enterprise plan will be officially discontinued after April 21st, 2027, and service will no longer be available. Please ensure you have switched to the new Enterprise plan contract.
Next Steps and Support
We understand that changes to pricing and plans may prompt questions. Our team is here to assist you during this transition. For more information, please reach out to your account manager or contact the DottedSign customer service team directly at support@info-dottedsign.com.
At DottedSign, we prioritize the interests of our users and are committed to providing a fair, transparent billing model alongside high-quality eSignature solutions. This change in our pricing model aims to offer more flexibility and value to our users.
We appreciate your trust and look forward to being part of your digital transformation journey, just as we always have.
Yours sincerely,
The DottedSign Team
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