How to Request a Refund for DottedSign?

If you need to request a refund for DottedSign, the process depends on where you purchased your subscription. Canceling a subscription and requesting a refund are separate processes. If you only want to stop the next automatic renewal, see "How to Manage My DottedSign Subscription."

This article covers:

 

How to Identify Where You Purchased Your Subscription

You can identify where your subscription was purchased based on how you originally purchased DottedSign:

  • KDAN Store: Purchased through the DottedSign website.
  • Apple App Store: Purchased in the DottedSign app on an iPhone or iPad.
  • Google Play Store: Purchased in the DottedSign app on an Android device.
  • Enterprise procurement or sales: Purchased through a DottedSign sales representative or your company’s procurement process.

Once you have identified the purchase channel, follow the corresponding instructions below to request a refund.

 

How to Request a Refund for a KDAN Store Purchase

If you purchased DottedSign through KDAN Store, email support@info-dottedsign.com and include the following information:

  • Your DottedSign subscription account
  • Your purchase receipt

Our support team will review the information and follow up based on the refund policy in the DottedSign Terms of Service.

 

How to Request a Refund for an Apple App Store Purchase

Refunds for DottedSign subscriptions purchased through the Apple App Store are handled by Apple.

Go to Apple’s refund request page, sign in with the Apple Account used for the purchase, and submit a refund request. Refund eligibility and the outcome of the request are determined by Apple.

For more information, see Apple Support.

 

How to Request a Refund for a Google Play Store Purchase

For DottedSign subscriptions purchased through Google Play Store, submit your refund request directly to Google Play.

Go to the Google Play refund request page, sign in with the Google Account used for the purchase, and submit your request. Refund eligibility and the outcome of the request are determined by Google Play.

 

What to Do If Your Plan Was Purchased Through Enterprise Procurement or Sales

If your DottedSign plan was purchased through enterprise procurement, a sales representative, or another direct purchasing arrangement, contact the sales representative or procurement contact who handled your purchase if you have any questions about billing, your contract, or your subscription.

 

What to Know After a Refund Is Completed

Once a refund is completed, your paid plan will end immediately.

Requesting a refund and canceling a subscription are separate processes. If you cancel your subscription, you can continue using paid features until the end of your current subscription period, after which the subscription will no longer renew automatically. If a refund is completed, the plan will end immediately.

If you only want to stop the next automatic renewal, see "How to Manage My DottedSign Subscription."

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