Scheduled System Maintenance Notice (May 4th, 2020)

Dear DottedSign users,

DottedSign is developed by Kdan Mobile Software Ltd and implements Kdan’s membership (Kdan ID) and Kdan Cloud services. We want to make you aware that we are performing a 2-hour scheduled maintenance for Kdan Cloud on May 4th, 2020. We will use this time to enhance our security practices and encryption measures for our service.

Maintenance Schedule:

• Date & Time: Monday, May 4th, 2020, 1:00AM to 3:00AM UTC 
• Duration: 2 hours

During this maintenance window, the member center and cloud services will be inaccessible and email delivery will be paused. Everything will resume immediately when the maintenance is complete.

Impacts on our customers during the maintenance window:

1. Member (Kdan ID) sign in and cloud services will not be available on all apps and websites, including Android app, iOS app and web. 
   
2. Online Services: 
• Users will be temporarily logged out from apps or services
• DottedSign signing tasks and links will be temporarily inaccessible until the maintenance is complete 
3. Operational and email marketing campaign emails will be delayed

The following services will remain functional:

• Files, projects, and signing tasks saved or created before the maintenance will not be affected

We appreciate your patience and understanding. If you have any questions, please contact our support team at support@kdanmobilesupport.zendesk.com. 

Thanks,

The DottedSign Team