If you want to check your current subscription plan, change your payment method, download invoices, or cancel your subscription, the steps depend on where you purchased DottedSign.
If you are not sure where you purchased your subscription, use the purchase methods below to identify the platform, then follow the corresponding instructions.
How to Identify Your Purchase Platform
You can identify where your subscription was purchased based on how you originally purchased DottedSign:
- KDAN Store: Purchased through the DottedSign website.
- Apple App Store: Purchased in the DottedSign app on an iPhone or iPad.
- Google Play Store: Purchased in the DottedSign app on an Android device.
- Offline purchase: Purchased through a DottedSign sales representative or your company’s procurement process.
Once you have identified the purchase platform, follow the corresponding instructions below to manage your subscription.
How to Manage a Subscription Purchased Through KDAN Store
If you purchased DottedSign through KDAN Store, you can view and manage your subscription from your DottedSign account.
- Sign in to DottedSign.
- Select your account in the upper-right corner and open the subscription management page.
- On the subscription page, you can review your subscription details, select “Change” to update your payment method, select “Cancel Auto-renew” to stop renewal, or select “Download Invoice” to download an invoice.
Note: To stop the next automatic renewal, select “Cancel Auto-renew” at least 24 hours before your next renewal date.
How to Manage a Subscription Purchased Through the Apple App Store
DottedSign subscriptions purchased through the Apple App Store are managed through the Apple Account used for the purchase. To view or cancel your subscription, make sure you are signed in with the same Apple Account.
- Open “Settings” on your iPhone or iPad.
- Tap your name.
- Tap “Subscriptions.”
- Select DottedSign.
- Tap “Cancel Subscription” and follow the on-screen instructions.
This is an auto-renewing subscription, and you can cancel it at any time. For more details, see Apple Support.
How to Manage a Subscription Purchased Through Google Play Store
DottedSign subscriptions purchased through Google Play Store are managed through the Google Account used for the purchase.
- On your Android device, go to the “Subscriptions” page in Google Play.
- Select DottedSign.
- Tap “Cancel subscription.”
- Follow the on-screen instructions.
This is an auto-renewing subscription, and you can cancel it at any time through Google Play. For more details, see Google Play Help.
How to Manage a Subscription Purchased Through an Offline Sales Channel
If your DottedSign plan was purchased through an enterprise procurement process, a sales representative, or another offline sales channel, contact the sales representative or procurement contact who handled your purchase for assistance with reviewing or updating the subscription.
What to Know After Canceling Your Subscription
Canceling your subscription does not end your plan immediately. You can continue using paid features until the end of your current subscription period. After that, the subscription will no longer renew automatically.
Canceling a subscription and requesting a refund are separate processes. If a refund is issued, your plan will end immediately. To request a refund, see “How to Request a DottedSign Refund.”
If you also plan to delete your DottedSign account, please note that deleting the account does not automatically cancel an active subscription. If you do not want the subscription to renew, make sure to cancel it through the purchase platform first.
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